Gemba360 Pty Ltd is a wholly owned subsidiary of Kaizen Synergy Pty Ltd. It is a Platform Service provided by Kaizen Synergy Legal Firm as an Incorporated Legal Practice. Thereby, the Client information and data is protected by Legal Professional Privilege.
Protecting the individual’s on the Internet is crucial to the future of Internet-based business and the move toward a true Internet economy. Gemba360’s privacy statement has been created to demonstrate our firm commitment to the individual’s right to privacy. This policy outlines our personal information handling practices for this website.
This Statement covers this website and the content contained within it.
Storage of Information
Gemba360 stores information for a minimum of 50 years from the date of last use of the Platform.
Our practices reflect current global principles and standards on handling personal information. These principles include notice of data use, choice of data use, data access, data integrity, security, onward transfer and enforcement/oversight. We abide by the laws in the countries where the agency provides services into.
By using this Website, you consent to the collection and use of the information as described here. If we decide to make changes to this Statement, we will post the changes on this site so that you will always know what information we collect and how we use it.
From time to time, as may be required by applicable law, we may also seek your explicit consent to process certain data and information collected on this website or volunteered by you.
Collection and Processing of Your Personal Data
To serve you better and understand your needs and interests, Gemba360 collects, exports, uses personal information with adequate notice and consent, along with required filings with data protection authorities when applicable.
We may further collect and process any information and data that you volunteer to us, e.g. when you register for events, subscribe to newsletters, participate in online surveys, discussion groups or forums, or when you make purchases.
Use and Purpose of Collected Personal Data
At Gemba360,the information we collect to understand your needs and interests help us deliver a consistent and personalized experience. We will use such information only as described in this Statement and/or in the way we specify at the time of collection. We will not subsequently change the way your personal data is used without your consent, as required by applicable law. Some of the ways we may use your personal data include, but are not limited to:
- To process your orders and deliver the products and services that you have ordered;
- To keep you up to date on the latest product announcements, software updates, software upgrades, security patches, system enhancements, special offers and other information;
- To tailor information about our products and services to your individual interests. For example, during a visit to our site, it allows us to provide you with specific information on products and services that maybe of your interest;
- To provide the ability to create personal profile areas and view protected content;
- To conduct online “Click to Chat” and “Click to Call” sessions;
- In order to ensure and control the quality of the information and experience you have during chat sessions with Gemba360, any information you provide to us will be documented by our Gemba360 personnel and it is covered by legal professionals privilege.
- To provide the ability to contact you, provide you with shipping and billing information and to provide customer feedback and support;
- To provide contests, sweepstakes or other marketing, promotional activities on the Gemba360.com and affiliate websites. (Personal data may be collected to administer those programs);
- To conduct questionnaires and surveys in order to provide better products and services to our customers and end users. (Your completion of any questionnaires is voluntary); and
- To meet contractual obligations.
We may also use IP addresses or other information, such as Gemba360.com user information shared on the website at any earlier occasion, as a campaign code to determine the pages on our sites that were visited and topics which maybe of your interest for us to provide more information about relevant products and services. Generally, Gemba360 will only aggregate such data in an anonymous way and it will not tie it to a particular individual unless given a consent. When our site is visited, it will only recognize your domain name.
Gemba360 may also collect IP addresses and other technical information such as Browser type, during a Click-to-chat or Click-to-call sessions initiated. The information collected while connected to Gemba360 will identify your session, deliver content based on the technical capabilities of your browser. For Quality control purposes only your IP addresses will be used to identify you. These details are also contained within your Agency’s Organisational Report. This information is controlled by your Agency and voluntarily be amended at anytime you you and the Agency directly.
Gemba360 will only gather information related to your site visit. We do not track or collect personal information from the companies or entities visited outside Gemba360.
Gemba360 may also collect information from our website using automated tools such as Web beacons, Cookies, Embedded web links and other information-gathering tools that are commonly used. These tools collect certain informations that your browser sends to our website such as browser types, languages, access times and website addresses from which you arrive to our Gemba360 website. Using these tools, Gemba360 will be able to confirm receipt of e-mails from the recipients who gave consents to receive such emails. We can track other information from our website such as pages visited, whether or not the recipient registered for an event offered by Gemba360 and other certain aggregate data that is not related to a particular individual.
Embedded Web Links
Emails from Gemba360 often use links designed to lead you to a relevant pages on the web. The redirection system allows Gemba360 to change the destination URL of these links, if necessary, to determine the effectiveness of our marketing initiatives.
Such links, may also allow Gemba360 to determine which link you have clicked in the email. The information for this interaction maybe connected to your personal identity. If you do not want Gemba360 to collect information about the links you visited, you can simply choose not to click on the links in the email sent.
If you provided us with your e-mail address, we may use this as a means of communication. We will not share your e-mail other than the Gemba360 Group of companies. You have an option to choose not to receive any e-mail from us at any time.
Depending how your e-mail was set up, your information will be transmitted automatically when you send an email to Gemba360.
If you registered for third-party services, we may send information from your Gemba360.com registration to the service provider including your e-mail address.
Shopping or Event Registration
Our site includes other forms required for you to fill out to request information for our products and services. These forms may collect your financial information such as your bank details or credit card numbers. Gemba360 pledge to use any financial information you submitted solely for billing and payment purposes relating to the requested transactions. This may include the transfer of your data to third-party companies involved in completing the transaction such as banks, credit card companies and other financial or credit control institutions.
Sharing your Personal Data
As a Global company, Gemba360 operates in a number of websites around the world. Any data and information you volunteered or collected is held within that Country. In Australia, no data ever leaves our data centres located in Sydney or Melbourne. We absolutely do not share any data outside the Country of origin.
Other Companies in Gemba360 may use the information internationally in relation with processing your inquiries and orders so as to help improve our products and services for processing and storage. We may also share such information with business partners, service vendors and authorized third-party agents or contractors in order to provide a requested service or transaction including processing of orders, processing of credit card transactions, hosting websites, hosting events, hosting seminar registration, providing customer support and providing you with information on products and services that maybe of your interest.
We only provide these third-party companies the minimum required information of personal data necessary for the requested services on our behalf. They are not permitted to use any personal data except for the limited purpose of completing the requested service or transaction.
We do not sell or rent your personal data’s to third-party companies (for marketing purposes) without your permission.
We may respond to subpoenas, court orders or legal process by disclosing your personal data and any related information necessary. We may also choose to establish or exercise our legal rights or defend against legal claims. Circumstances may arise wherein, for strategic or other business reasons, Gemba360 decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such transactions may involve, in accordance with applicable law, the disclosure of personal information to prospective and actual purchasers or the receipt from sellers. It is Gemba360’s practice to seek appropriate protection for information in these types of transactions.
In visiting Gemba360’s website you may be redirected to a content or functionality that is hosted by a third-party supplier and not by Gemba360.com. Most often, this is done to host special events such as contests or seminars. When information is collected in behalf of Gemba360 exclusively, the appropriate Gemba360’s entity policy will be referenced. It is Gemba360’s practice to require business partners and suppliers to handle the information in a manner consistent with Gemba360’s statement.
Security of your Personal Data
Gemba360 is committed in protecting any personal data shared with us. Gemba360 uses a combination of industry-standard security technologies, procedures and organizational measures to help protect your personal data from unauthorized access, use or disclosure. Gemba360 supports online security using secured server technology as we want your data to be safe and secure. There are state-of-the-art security using arrangements and facilities in Gemba360 websites to prevent abuse.
We bind our employees to observe your confidentiality rights.
Links to Other Sites
Gemba360 website contains links to other sites, we are not responsible for their practices or the content of their sites outside the Gemba360 Group of companies. For example this includes links to Apple Store for iOS mobile app and android apps to the Google store.
On a regular basis, e-mail is our means of communication with our customers who subscribe to our services. Another way of our communication is through telephone to resolve customer’s complaints and investigate suspicious transactions. We may use your e-mail address for the following purposes:
- Opening of an account
- Send notice of payments
- Send updates to our products and services
- Send notices and other disclosures as required by law
Generally, users don’t have an option to opt-out of these e-mail communications however we assure our customers that these e-mails will be informational in nature rather than promotional.
Gemba360 provides you the option to exercise an Opt-out choice if you don’t want to receive other types of communication from us such as e-mails, updates on our products and services or if you don’t want us to share your personal information with third-party companies. The Opt-out choice may be exercised by unsubscribing at http://gemba360.com/profile/unsunscribe.php
Gemba360 will not retain your personal data longer than necessary. Its duly purpose is to fulfill the requested transitions for which it was collected or as required by applicable laws and regulations.
Inquiries, Access and Updating Your Personal Data
Gemba360 needs your help in keeping the personal data you have shared with us accurate and up to date. If you are a registered user, kindly make these updates online via www.gemba360.com/profile. You can also make these updates or changes by sending an email to webmaster@Gemba360.com.
If you have any other questions with regards to the above statements or if you wish to inspect the information we hold, please contact:
Webmaster at webmaster@Gemba360.com